Shipping Policy
Processing Your Order
Orders are usually processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation by email. You will receive notification from us when your order has shipped along with a tracking number.
Delivery
Estimated Delivery 2-10 business days in Australia.
Delivery periods quoted are estimates only and Wamee accepts no liability for failure or delay in delivery of Goods. The Buyer is not relieved of any obligation to accept or pay for Goods by reason of any delay in delivery. Goods may be delivered by instalments at the discretion of the Seller. Estimated Delivery 2-10 business days in Australia.
Domestic Shipping Rates and Estimates
- We offer $14.95 flat rate shipping within Australia, for orders up to $200.
- We offer free delivery for orders over $200 within Australia.
In-store pickup
At this time, we do not offer in-store pickup.
International Shipping
Our shipping policy applies only to Australia. If you are located outside Australia and are interested in our products, please contact us as we are happy to work with you.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us with a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.
Return Policy
Returns, Exchanges and Repairs
The customer is responsible for the cost of returning products for exchange or refund. We cover the reasonable costs of return for products with a fault that’s covered under Wamee’s Minimum Voluntary Warranty Guide.
To initiate return of a faulty product, please complete the following steps:
• Reply to your order confirmation email to request which products you would like to return
• Print the prepaid return shipping label that you will receive by email
• Send all items back to us using the label provided
To initiate a refund or exchange, please complete the following steps:
• Reply to your order confirmation email to request which products you would like to return
• Send all items back to us at Wamee, Unit 4, 6-8 Byfield Street, Macquarie Park, NSW 2113
Refunds and Exchanges accepted in accordance with Wamee’s Minimum Voluntary Warranty Guide will be processed within 3 business days of the item being received back in our warehouse.
If you have any further questions, please don’t hesitate to contact us at [email protected] 13000 WAMEE