What and How we collect
The personal information we collect about you depends on the dealings you have with us. Personal Information includes information about an individual who is reasonably identifiable. You have the option of interacting with us anonymously / via a pseudonym, however this may prevent us from being able to provide you with products and services, such as when you seek to place an on-line order for products.
What we collect: contact name and details, payment and transaction information, delivery address or collection details, location details through your device, possibly sensitive information if you describe a personal health condition in relation to a product or service, technical information (eg where cookies are used), transaction / activity / services details related to purchases / preferences and interactions. You can help us keep your information up to date by informing us about changes to your details or by updating your account details by signing in.
How we collect: when you visit our websites [“Sites”] or otherwise interact with us, including browsing or purchasing online, setup an account, request services, send an enquiry or provide feedback.
Information is automatically collected through use of the Sites, affiliate’s sites, electronic communications, through cookies. Cookies are small text files that sites and apps may place on your device, and are used to recognise repeat users and remember user preferences. They are also used to allow the sites to gain statistical information about your usage behaviour and aggregate data allows us to customise a user’s experience. The information is used and disclosed by us for purposes including statistical analysis and to assist us in improving the functionality and useability of the sites and apps. We may collect this information anonymously and in relation to user accounts. You can switch off cookies by adjusting the settings in your web browser.
Similarly, when you use our apps, we may periodically collect and use technical data including that related to your device and systems preferences, and related information, to facilitate the provision of software updates, support and other service.
This allows us to notify you of products or offers we think might be of interest to you.
Why we collect your personal information
We collect your personal information to administer, improve, provide and personalise our products and services as part of our business functions. This includes providing you with products and services, to improve our service operations to enhance your customer experience, to work with service providers to fulfill your requests, to process transactions and payments, for delivery of products and services, to provide refunds and discounts, for marketing related purposes, in relation to loss prevention activities, to respond to enquiries and feedback, when dealing with regulatory bodies and relevant government agencies and as permitted by law. We may also collect, use, disclose and hold personal information for other purposes explained at the time of collection that are required or authorised, and for which you have provided consent.
By providing your contact details to us, you consent to us contacting you for the purposes set out herein. We may send this information in a variety of ways including mail, email, social media, SMS, MMS, telephone and other electronic means. If we send you direct marketing or send you electronic marketing messages based on your consent or as otherwise permitted by applicable laws, you may at any time withdraw your consent by using the unsubscribe facility we include in the electronic message to opt out of receiving those messages, or you can contact us on:
Phone: 13000 WAMEE
Sharing your personal information
We work with a number of suppliers that provide us with services to help fulfil your request or carry out specific functions on our behalf, including contractors and our approved third party service providers, payment processes, technology support services and professional advisers. Some of our trusted service providers such as technology and data storage providers may be located outside of Australia in locations that may include Japan, Singapore, India, the Philippines and the United States of America. Further, certain regulatory bodies and government bodies may be authorised by law to access personal information in certain circumstances.
Protecting your personal information
Personal information we hold can be in electronic form or hard copy, both onsite at our premises or with our trusted service providers. Trusted service providers must observe our information security requirements to minimise the risk of unauthorised access to, and loss, misuse or unapproved alteration of, personal information. We maintain security controls, processes and technology controls to protect personal information, and our staff are required to uphold these requirements under our internal information security policy. Whilst we take all reasonable measures to protect the personal information of users of our Sites, we cannot guarantee the security of information you disclose online, and you do so at your own risk. No method of internet transmission is 100% secure. You can help protect your personal information by keeping your account details confidential, by using a strong unique password and by logging out of your device after use. If you become aware of unauthorised access, please notify us as soon as possible.
Correction of and access to your personal information
If you ask us to correct personal information we hold about you, or if we are satisfied that that the personal information we hold is inaccurate, incomplete or out of date, having regard to the purpose(s) for which it is held, we will take reasonable steps to ensure it is corrected and brought up to date.
Please contact our Privacy Officer if you wish to access the personal information we hold about you, providing as much detail as you can about the particular information you seek to help us respond efficiently. We will generally be able to provide you access to such information, subject to certain exceptions permitted by law. If you have authorised a third party to submit a request on your behalf, we will require them to prove they have your permission or we will contact you directly to seek this permission. We may charge a reasonable fee to cover our reasonable costs of locating and providing this information.
For further information
If you require further information, please contact our Privacy Officer:
Phone: 13000 WAMEE
For information about privacy generally, you may wish to visit the Office of the Australian Information Commissioner’s website at www.oaic.gov.au